Refund policy

Return & Refund Policy

At ArtofAffairs, we take pride in creating custom acrylic signage with exceptional quality and care. Every order is handcrafted based on your approved design proof, and we stand behind our products.

📦 What We Cover

We will provide a replacement or partial refund if your item is:

• Damaged in transit

• Incorrect due to a confirmed design or production error

• Not as described in the final approved proof provided to you before production

💡 What We Don’t Cover

Because our products are fully customized, we are unable to accept returns or provide refunds for:

• Buyer’s change of mind after proof approval

• Minor variations in color or size due to screen display differences or material properties

• Delays caused by customs clearance or courier services once shipped

✅ Our Resolution Process

If your order meets the above conditions, we will:

• Ship a replacement via UPS Express at no extra cost (worldwide), or

• Issue a partial refund based on the nature and extent of the issue

📅 Reporting an Issue

To ensure we can help you promptly, please:

1. Contact us within 48 hours of receiving your order

2. Provide clear photos of the issue, including packaging and the product

3. Include your order number and a brief description of the problem

🌍 International Orders

We ship replacements worldwide at no extra cost. However, international buyers are responsible for any duties, taxes, or import fees charged by their local authorities.

⚖️ Stripe Compliance

This policy ensures transparency for our customers and meets Stripe’s requirements for clear, fair, and well-documented dispute handling. All approved refunds will be processed to the original payment method.